Frequently Asked Questions (FAQs)

Orders & Shipping

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your package’s delivery status.

Q: What are the shipping options available?
A: We offer standard and express shipping. Delivery times vary depending on your location and the shipping method selected.

Q: Do you ship internationally?
A: Yes, we deliver to multiple countries worldwide. Shipping costs and delivery times depend on the destination.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the items are unworn, undamaged, and in their original packaging.

Q: How do I initiate a return or exchange?
A: Visit our Returns Center, fill out the form, and follow the instructions to send your item back. Once processed, you’ll receive a refund or exchange.

Q: Are return shipping fees covered?
A: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Product & Sizing

Q: How do I choose the right size?
A: Refer to our detailed Size Guide for measurements. If you need further assistance, our customer support team can help.

Q: Are your products true to size?
A: Our sizing is consistent with luxury fashion standards. For the best fit, check the measurements in the product description.

Q: How should I care for my garment?
A: Each product includes care instructions on the label. For delicate fabrics, we recommend hand washing or professional cleaning.

Payments & Security

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options.

Q: Is my payment information secure?
A: Yes, we use advanced encryption to ensure all transactions are safe and confidential.

Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, but if you contact us immediately, we may be able to assist with changes.

Customer Support

Q: How can I contact customer service?
A: For inquiries, visit our Support Center and submit a request. Our team responds within 24–48 hours.

Q: Do you offer styling advice?
A: Absolutely! Our stylists can provide recommendations—let us know your preferences, and we’ll help you create the perfect look.